Patients no longer complain that they’ve been on hold for too long, because our call volume is very manageable now. Thanks to CPC, our scheduling department is operating much more efficiently.
Physician Practice
A step-by-step guide to
CPC’s prep management
procedure
You schedule a colonoscopy
We send a practice-branded appointment
confirmation via email or mail, which instructs
patients to order their prep materials online,
or by calling our toll-free number.
We answer prep-related questions, with a
guaranteed call-back time of 30 minutes or less.
We alert your office if, seven days before the
procedure, your patient has still not ordered his
prep kit.
We continually nurture and educate your
patients with calls and/or email reminders.
Your patient arrives for their procedure
as scheduled, and in compliance with your
prep regimen.
Five days after the procedure, we send
the patient a 'Thank you' email and
satisfaction survey.
Patients no longer complain that they’ve been on hold for too long, because our call volume is very manageable now. Thanks to CPC, our scheduling department is operating much more efficiently. 